Courses

Teamocracy’s training is highly interactive.

All our courses include up to date information, case studies and recent customer service research that will help you see how you can follow the tracks of leading service providers.

Our trainers are effervescent, with years of experience in customer service and sales roles.

They use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event.

We work closely with our clients to understand their needs and provide effective solutions to their staff development issues.

Our courses can be customised to suit your organisation and we are flexible about when and where we deliver our services.

Courses offered include:

• Health, Performance and Wellbeing in the work place
  Towards Health Performance and Wellbeing is a one-day program that provides participants with 15 skills and practices that promote clarity, focus, calm and creativity – essential ingredients for health performance and wellbeing at home and in the workplace. details
  
  
• Customer Service Training
  Teamocracy is one of Australia's leading training companies in the customer service field.
  Our courses can be specifically broken up into two main areas:  details
  1. Customer Service for Frontline Managers and or
  2. Customer Service for Frontline Staff      
  
  
• Call Centre Training
  This program will give the skills and confidence to provide excellent call centre service. Teamocracy is a leading customer service training provider and has worked with many call centres in both the private and public sectors. details
  
  
• Professional Selling Skills
  This practical workshop develops selling and communication skills. The course is excellent for those who want to learn better selling processes. details
  
  
• Communication and Negotiating Skills
  Everyone negotiates. Everyone communicates. With colleagues, customers and clients. Effective negotiators get a better outcome for themselves and their organisation. This course will help you communicate more effectively with everyone and increase your confidence when negotiating. details
  
  
• Public Communication and Negotiating Skills
  A two day course for busy professionals who need to negotiate successful outcomes... details
  
  
• Account Management
  This practical workshop develops account management skills whether you are in a sales role or managing clients in the public sector. details
  
  
• Time Management
  Underachievement, missed deadlines, frustrated sub-ordinates and annoyed managers. Teamocracy has a one day time management course to fix those problems – and to start you on the road to becoming more effective. details
  
  
• Presentation Skill
  Learn how to present confidently and with impact to your target audience. You will be able to plan and present a presentationno matter the size of the audience. details
  
  
• Dealing With Difficult People and Situations
  you’ll learn ways to manage difficult situations and people. details
  
  
• Business Writing Skills
  Through practical exercises, useful examples and discussions you will learn how to effectively communicate through writing. details
  
  
• Telemarketing Skills
  This program teaches key skills to ensure that you are more confident and productive on the phone. details
  
  
• Telephone Techniques
  This program teaches key skills to ensure that you can use the telephone to your advantage. details
  
  
• Coaching for Quality Performance
  You will learn how to coach confidently and ensure improved performance for your team member or group. details
  
  
• Teamwork
  This practical workshop develops skills essential for productive teams. details
  
  
• Team Building
  A 1 or 2 day training course to help you understand and manage and build your team... details
  
  
• IT Help Desk Skills
  This program will give the skills and confidence to provide excellent IT Help Desk service. details
  
  
• Effective Networking
  You’ll also be able to find out what first impression you make and the ingredients of the great first impression. details
  
  
• Negotiating Skills
  A one day course for all staff who need to negotiate outcomes with clients, colleagues or customers... details
  
  
• Leadership and Supervision
  This practical workshop develops skills in leading and supervising small or large groups. details
  
  
• Goal Setting and Self-motivation
  You’ll understand the key elements of goal setting and motivation and how to make it work for you. details
  
  
• Stress Management
  A 1 day course for busy people having problems coping with work and personal challenges... details
  
  
• Understanding others
  If you need to communicate with many people, influence or motivate others or understand other people’s behaviour... details
  
  
• Communication Skills
  We send a series of messages in any communication and unless we are aware of these we cannot be sure what the impact of our communication will be details