UNDERSTANDING OTHERS

This half-day session will help if you need to communicate with many people, influence or motivate others or understand other people’s behaviour...

Teamocracy has been presenting this session in many of its training programs as a way to improve communication skills. Over the years, many participants have acclaimed this session as the best part of their course. If you’re a general manager or more specifically a training manager, IT manager, project manager, customer service officer, sales person, call centre operator or anyone with people contact you’ll find this course can have a significant effect on your performance.

In this half day session you’ll learn how to:

• Improve teamwork
• Understand other people’s perspective
• Improve your customer service
• Communicate effectively with other people
• Increase empathy with clients and team members

The content of this session includes:

• Personality type theory
• Self analysis using the DISC model
• Identifying other people’s styles
• Understanding each style
• Communicating with other styles
• Good networking skills

Facilitation

Our trainers are effervescent, with years of experience in customer service and sales roles. They use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event. Our training is highly interactive. Small class sizes allow for maximum learning. Personal coaching is available.

In House Delivery

We can tailor the program to meet your people’s particular needs. This can be a stand alone training event or part of an ongoing service improvement strategy. We are flexible about when and where we deliver training and will fit in with your needs.

For further information about Customer Service skills training, feel free to contact our customer service expert, Debby on 07 3264 5864 or email her at debby@teamocracy.com