TELEMARKETING SKILLS

A one day course for telesales staff to help them increase sales or sales appointments...

Do you need to use the telephone to find and win business? Are you uncomfortable cold calling? Can you build rapport over the ‘phone? Do you get nervous and speak to fast? Are you often asked to repeat yourself? Do you find it hard to keep going when you have a long list of names to call?

You may be in a sales support role, work in a call centre, arrange appointments for others or cold calling. In all cases, it is important to sound and feel professional when telemarketing. This program teaches key skills to ensure that you are more confident and productive on the phone. Practical examples are used to help you apply skills to your workplace.

You will learn:

General telephone skills

• Greetings, listening, multiple calls
• Using your voice effectively
• Pausing, tone and speed

Preparing

• Developing a script that works
• Who to ring
• Keeping score
• The benefits of being prepared
• Personal motivation

Making the call

• Getting to the right person
• Developing rapport
• Handling objections
• Gaining commitment
• Handling difficult people
• Up selling and cross selling

Following through

• Keeping records
• When to ring back
• Dealing with stress

Pre-requisite

Teamocracy's 1 day Telephone Skills program (or other similar course undertaken in the past 24 months) or experience in telesales or telemarketing is a pre-requisite to this program

Facilitation Our trainers are effervescent, with years of experience in customer service and sales roles. They use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event. Our training is highly interactive. Small class sizes allow for maximum learning. Personal coaching is available.

For further information about Customer Service skills training, feel free to contact our customer service expert, Debby on 07 3264 5864 or email her at debby@teamocracy.com