TEAM BUILDING

A 1 or 2 day training course to help you understand and manage and build your team...

This practical workshop develops skills essential for building. Through a series of group exercises, theoretical situations, video case studies and discussions, you’ll learn ways to manage your team and build it to achieve its goals.

You’ll be able to put the skills into practice straight away. Each participant receives a workbook filled with good ideas and practical exercises.

You will learn :

• Why we form teams?
• Team Stages
• Personality Types and Differences
• Team Games – Positive and negative
• Group Dynamics
• Leadership
• Self Analysis as a supervisor
• Motivating Staff
• Leadership Styles
• Team Bonding Techniques
• Goal setting
• Delegation
• Controlling – Managing Performance
• Feedback
• Team Communication

Facilitation

Our trainers are effervescent, with years of experience presenting seminars, sales pitches and information sessions. They use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event. Our training is highly interactive. Small class sizes allow for maximum learning.

In House Training

This course can be incorporated into a staff training program according to the needs of your organisation. This can be a stand alone training event or part of a program designed to develop the skills of your staff. We are flexible about when and where we deliver and will fit in with your needs. We can also include individual coaching if required.

For further information about Customer Service skills training, feel free to contact our customer service expert, Debby on 07 3264 5864 or email her at debby@teamocracy.com