COMMUNICATION AND NEGOTIATING SKILLS (PUBLIC)

A two day course for busy professionals who need to negotiate successful outcomes...

Everyone negotiates. Everyone communicates. With colleagues, customers and clients. Effective negotiators get a better outcome for themselves and their organisation. This course will help you communicate more effectively with everyone and increase your confidence when negotiating.

This course is made up of the following elements:

Effective Communication

• First impressions
• Building rapport
• Body language
• Questioning and listening
• Checking for understanding
• DISC model of personality types
• Cultural differences
• Difficult people and situations

Negotiating Skills

• What is negotiating?
• Separating the people from the problem
• elements of effective negotiating
• The negotiation process
• Different negotiating styles
• Arguing with a purpose
• Strategy and tactics
• The after agreement commitment
• Looking for Win: Win
• Overcoming deadlocks
• Gaining agreement

Facilitation

Our trainers are effervescent, with years of experience in management and customer service roles. They use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event. Our training is highly interactive. Small class sizes allow for maximum learning. Personal coaching is available.

Delivery

This course is delivered as a public course four to six times a year. For further information please contact Debby on 07 3264 5864 or email debby@teamocracy.com Please refer to the timetable for course dates.