PROFESSIONAL SELLING SKILLS

A 2 day course for sales and customer service personnel...

This practical workshop develops selling and communication skills. The course is excellent for those who want to learn better selling processes. Through a series of group exercises, theoretical situations, video case studies and discussions, you'll understand the key elements of effective selling and learn how to be a sales professional. This course will help you sell your way to success.

You'll be able to put the skills into practice straight away. Each participant receives a workbook filled with good ideas and practical exercises.

You will learn a proven sales process including

• prospecting techniques
• making the initial appointment
• questioning and listening
• controlling the sales call
• winning proposals
• handling objections
• closing the sale
• developing relationships
• managing a sales territory

Facilitation

Our training staff have extensive sales experience having worked in sales, telesales and account management positions in retail, information technology, human resources industries. We use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event. Our training is highly interactive. Small class sizes allow for maximum learning.

In House Delivery

We can tailor the program to meet your people's particular needs. This can be a stand alone training event or part of an ongoing staff development strategy. Professional Selling Skills is an ideal course for groups of 8 to 16. We are flexible about when and where we deliver training and will fit in with your needs. We can also offer individual coaching.

For further information about Customer Service skills training, feel free to contact our customer service expert, Debby on 07 3264 5864 or email her at debby@teamocracy.com