NEGOTIATING SKILLS

A one day course for all staff who need to negotiate outcomes with clients, colleagues or customers...

All staff are involved in negotiating with colleagues, customers and clients. When we are effective negotiators, we can organise a better outcome for ourselves and our organisation. We also are better able to service our customers and clients as we look for Win/Win situations.

This course covers the following:

• What is negotiating?
• Separating the people from the problem
• 7 Elements of effective negotiating
• The negotiation process
• Different negotiating styles
• Personality types
• Arguing with a purpose
• Strategy and tactics
• Looking for Win: Win
• Overcoming deadlocks
• Gaining agreement
• The after agreement commitment

Facilitation

Our trainers are effervescent, with years of experience in customer service and sales roles. They use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event. Our training is highly interactive. Small class sizes allow for maximum learning. Personal coaching is available.

In House Delivery

We can tailor the program to meet your people’s particular needs. This can be a stand alone training event or part of an ongoing service improvement strategy. We are flexible about when and where we deliver training and will fit in with you needs.

For further information about Customer Service skills training, feel free to contact our customer service expert, Debby on 07 3264 5864 or email her at debby@teamocracy.com