LEADERSHIP AND SUPERVISION

A 1 Day course introducing the key issues in managing and leading a team...

This practical workshop develops skills in leading and supervising small or large groups. Through a combination of theory, group and individual exercises, you will understand how to manage confidently and achieve the goals and target set for the group. This is especially useful to new managers with limited experience.

Topics covered include:

• Analysing your leadership skills
• Leadership styles
• Motivating staff
• Setting goals
• Effective delegation
• Managing performance
• Giving feedback
• 5 Coaching steps
• Managing discipline issues
• Personal action list

Facilitation

Our trainers are effervescent, with years of experience presenting seminars, sales pitches and information sessions. They use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event. Our training is highly interactive. Small class sizes allow for maximum learning.

In House Training

This course can be incorporated into a staff training program according to the needs of your organisation. This can be a stand alone training event or part of a program designed to develop the skills of your staff. We are flexible about when and where we deliver and will fit in with your needs. We can also include individual coaching if required.

For further information about Customer Service skills training, feel free to contact our customer service expert, Debby on 07 3264 5864 or email her at debby@teamocracy.com