COMMUNICATION SKILLS

A training program to improve your ability to communicate...

The ability to communicate effectively is critical in the modern business world. Our customers are concerned with not only what we say but how we say it and what we really mean. We send a series of messages in any communication and unless we are aware of these we cannot be sure what the impact of our communication will be.

The program covers a range of communication styles and situations:

• Using communication skill to effectively interact with customers and clients
• Greeting customers
• Identify customers requirements
• Provide information and advice about products and/or services
• Face to face communication
• Telephone manner/etiquette
• Body language
• Using communication skills to effectively deal with difficult situations involving customers and/or clients
• Active listening skills
• Questioning techniques
• Assertiveness strategies
• Using problem solving strategies
• Presenting your organisation in a positive way
• Maintaining customer goodwill by dealing with the situation

Facilitation

Our trainers are effervescent, with years of experience in customer service and sales roles. They use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event. Our training is highly interactive. Small class sizes allow for maximum learning. Personal coaching is available.

In House Delivery

We can tailor the program to meet your people’s particular needs. This can be a stand alone training event or part of an ongoing service improvement strategy. We are flexible about when and where we deliver training and will fit in with your needs.

For further information about Customer Service skills training, feel free to contact our customer service expert, Debby on 07 3264 5864 or email her at debby@teamocracy.com