COMMUNICATION AND NEGOTIATING SKILLS

A two day course for busy professionals who need to negotiate successful outcomes...

This course is made up of the following elements:

Effective Communication

• First impressions
• Building rapport
• Body language
• Questioning and listening
• Checking for understanding
• DISC model of personality types
• Cultural differences
• Difficult people and situations

Negotiating Skills

• What is negotiating?
• Separating the people from the problem
• 7 elements of effective negotiating
• The negotiation process
• Different negotiating styles
• Arguing with a purpose
• Strategy and tactics
• The after agreement commitment
• Looking for Win / Win
• Overcoming deadlocks
• Gaining agreement

Facilitation

Our trainers are effervescent, with years of experience in management and customer service roles. They use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event. Our training is highly interactive. Small class sizes allow for maximum learning. Personal coaching is available.

In house Delivery

We tailor the program to meet your people's particular needs. This can be a stand alone training event or part of an ongoing skills development plan. We are flexible about when and where we deliver training and will fit in with you needs.

About Teamocracy

Teamocracy is a Brisbane based training and consulting company which was started by Lindsay Adams in 2000 to focus on skills training in Queensland.

For further information about Customer Service skills training, feel free to contact our customer service expert, Debby on 07 3264 5864 or email her at debby@teamocracy.com