COACHING FOR QUALITY PERFORMANCE

A 1 day course providing the skills and confidence to coach your team members...

This practical workshop develops skills in coaching individuals or groups. Through a combination of theory, group and individual exercises, you will learn how to coach confidently and ensure improved performance for your team member or group.

Topics covered include

• : Knowledge check – how good am I now at coaching?
• • Why we are poor at coaching
• Traits of memorable managers
• Coaching steps
• Selecting an appropriate style
• Dealing with reluctance • Giving feedback
• The GROW steps
• Action list for self improvement
• earning review

Facilitation

Our trainers are effervescent, with years of experience presenting seminars, sales pitches and information sessions. They use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event. Our training is highly interactive. Small class sizes allow for maximum learning.

In House Training

This course can be incorporated into a staff training program according to the needs of your organisation. This can be a stand alone training event or part of a program designed to develop the skills of your staff. We are flexible about when and where we deliver and will fit in with your needs. We can also include individual coaching if required.

For further information about Customer Service skills training, feel free to contact our customer service expert, Debby on 07 3264 5864 or email her at debby@teamocracy.com