CALL CENTRE SKILLS

A 2 day course to enhance your call centre skills....

The modern call centre is a key nerve centre in many organisations. As the front line call centre staff are expected to perform a myriad of tasks with expertise and good humour – which can sometimes be difficult. The skills needed to perform this role are many and varied and different to other customer service and support roles.

This program will give the skills and confidence to provide excellent call centre service. Teamocracy is a leading customer service training provider and has worked with many call centres in both the private and public sectors.

Course Outline:

• The service our customers expect
• Barriers to communication
• Communication styles
• Giving direction over the phone
• Listening effectively
• Questioning techniques
• Understanding other people
• Difficult people and situations
• Stress and self motivation

Facilitation

We've worked with many small to medium call centres to improve service and morale. Call us if you would like referees' names. Our training is highly interactive. Small class sizes allow for maximum learning. Personal coaching is available.

Other programs:

Teamocracy also has a range of customer service programs and other communication skills programs. Each of these can be tailored to suit your people's skill levels and type of work, which have helped organisations from a wide range of industries. Please call Debby to discuss your requirements.

We are able to tailor this course to meet your exact needs, so please contact us to discuss your challenges.

For further information about Customer Service skills training, feel free to contact our customer service expert, Debby on 07 3264 5864 or email her at debby@teamocracy.com