Business Writing Skills

A course to improve your written communication skills...

This workshop develops written communication skills for those who write letters, reports and documents. Through practical exercises, useful examples and discussions you will learn how to effectively communicate through writing.

You will understand the key elements of writing letters and other business documents and learn how to write positively. Through understanding the importance of planning, tone, punctuation, grammar and sentence structuring you will be better equipped to communicate to both your internal and external clients.

Topics which will be addressed:

• • How to be client focused in your writing
• How to plan what you want to communicate
• Updated rules of writing
• The importance of tone
• How to write with a positive tone
• How to simplify what you want to say
• Letter writing, grammar and punctuation
• Correct formats for reports
• How to structure sentences
• Editing tips

Facilitation

Our trainers are effervescent, with years of experience. They use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event. Our training is highly interactive. Small class sizes allow for maximum learning

In House Training

This course can be incorporated into a staff training program according to the needs of your organisation. This can be a stand alone training event or part of a program designed to develop the skills of your staff. We are flexible about when and where we deliver and will fit in with your needs. We can also include individual coaching if required.

For further information about Customer Service skills training, feel free to contact our customer service expert, Debby on 07 3264 5864 or email her at debby@teamocracy.com