IT HELP DESK SKILLS

A 2 day course to give you the skills to effectively man an IT Help Desk...

The modern help desk is a key nerve centre in many organisations. The quality and timeliness of the support from the help desk are critical in their smooth running. The skills needed to perform this role are many and varied and different to other customer service and support roles.

This program will give the skills and confidence to provide excellent IT Help Desk service. Teamocracy is a leading customer service training provider and has worked with many Help Desks in both the private and public sectors. The course is for both Level 1 and Level 2 support.

Topics covered include:

• Planning and Goal Setting
• Time Management
• Customer Service
• Dealing with Difficult People and Situations
• Stress and Motivation
• Business Writing Skills
• Negotiating
• Communication Skills

Facilitation

Our trainers are effervescent, with years of experience presenting seminars, sales pitches and information sessions. They use a range of training methods with a strong focus on incorporating different learning techniques to ensure the success of each training event. Our training is highly interactive. Small class sizes allow for maximum learning.

In House Delivery and Tailored Training

We can come to your organisation and tailor the program to meet your people’s particular needs. Teamocracy also has a range of customer service programs and other communication skills programs. Each of these can be tailored to suit your people’s skills level and type of work. We have helped organisations from a wide range of industries

For further information about Customer Service skills training, feel free to contact our customer service expert, Debby on 07 3264 5864 or email her at debby@teamocracy.com